Frequently Asked Questions

System Requirements
Technical Questions

System Requirements

Q. What are the minimum system requirements for viewing the online course?
A. The minimum software requirements for viewing published presentations include the following:

• Flash Player 6,0,79 or later (http://www.macromedia.com/go/getflash)  

• One of the following browsers:

Windows:

Macintosh:

  Linux:

Technical Questions

Q. I am able to successfully login to the Online Course however when I click on the module nothing happens. What should I do?
A. Disable your pop-up blocker or edit your pop-up blocker settings to allow pop-ups from http://smithbucklin.articulateglobal.com.

To edit your pop-up blocker settings:

Internet Explorer
To open the "Pop-up Blocker Settings Menu," open IE and go to Tools -> Pop-up Blocker -> Pop-up Blocker Settings.

Notifications and Filter Level
The "Notifications and Filter Level" section allows you to set popup filter level and notification preferences.

1. Go to "Notifications and Filter Level" at the bottom of the menu. Choose the filter level you want. It is recommended to keep the default setting of "Medium."
2. The other two checkboxes are optional and notify you when popups are blocked.

Exceptions
The "Exceptions" section allows you to allow popups from specified websites.

1. Open the "Pop-up Blocker Settings Menu" by going to Tools -> Pop-up Blocker -> Pop-up Blocker Settings.
   
2. "Exceptions" is the first section. To add a site to this list, enter the URL in "Address of website to allow:", and click the Add button. That site will now appear in your "Allowed Sites" list below.
   
3. To remove a site from your "Allowed Sites," single-click on the site to highlight it and click the Remove button. You can remove all allowed site by clicking the Remove All button.

Firefox

• Open the "Popup Windows" menu, open Firefox and go to Tools | Options | Web Features.

Note: Mac users open Firefox and go to Firefox | Preferences | Web Features.

1. Check Block Popup Windows if you would like to all popups.
   
2. Click on Allowed Sites to allow popups from specified websites.
   1. Enter the URL of the site you want to allow popups from and click Allow.
      
   2. If you wish to remove a site from your allowed list, highlight it and click Remove Site. Clicking Remove All Sites will clear your allowed sites list.

Q. I disabled my pop-up blocker/added the course weblink to my allowed pop-ups however I am still having problems. What should I do?
A. You may have a third party pop-up blocker software installed. Third party popup blockers can be difficult to detect. Google and Yahoo toolbars will appear in your web browser's menu under View | Toolbars. Other software may appear in your Taskbar, and some may not be detectable at all. Check your Add/Remove Programs menu and run a scan for spyware to try to eliminate any unwanted popup blockers.

You may also want to contact your IT department for additional assistance.

Q. When attempting to login to the Online Course, I am directed to what appears to be an old web page. What steps to do I take to clear my cache?
A. Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the remote web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently.

• Microsoft Internet Explorer 6.x (Windows)
• Microsoft Internet Explorer 5.x (Windows)
• Microsoft Internet Explorer 4.x (Windows)
• Microsoft Internet Explorer 5.x and 4.x (Macintosh)
• Netscape 6.x and 7.x (Windows, Macintosh)
• Netscape Navigator/Communicator 4.x (Windows)
• Netscape Navigator/Communicator 4.x (Macintosh)
• America Online 9.0
• American Online 7.0 and 8.0
• America Online 6.0
• America Online 5.0

1. Under the Tools menu at the top of your browser, select Internet Options.
2. Click the General tab.
3. In the Temporary Internet files section of the General tab, click the Delete files button.
4. A dialog box will appear that says, “Delete all files in the Temporary Internet Files folder?” Click the OK button.
5. In the History section of the General tab, click the Clear History button. A dialog box will appear that says, “Are you sure you want Windows to delete your history of visited Web sites?”
6. Click the YES button.
7. Click OK to leave Internet Options.
8. Click the Refresh button at the top of the browser.

1. From the Tools drop-down menu at the top of the browser, select Internet Options.
2. Click the General tab at the top of the Internet Options dialog box.
3. In the Temporary Internet files section of the General tab, click the Delete files button.
4. A dialog box will appear that says, “Delete all files in the Temporary Internet Files folder?” Click the OK button.
5. In the History section of the General tab, click the Clear History button.
6. A dialog box will appear that says, “Delete all files from your History folder?” Click the OK button.
7. Click OK to leave Internet Options.
8. Click the Refresh button at the top of the browser. (This button is to the right of the Stop button.)

1. From the View drop-down menu at the top of the browser, select Internet Options.
2. Click the General tab at the top of the Internet Options dialog box.
3. In the Temporary Internet files section of the General tab, click the Delete files button.
4. A dialog box will appear that says, “Delete all files in the Temporary Internet Files folder?” Click the OK button.
5. In the History section of the General tab, click the Clear History button.
6. A dialog box will appear that says, “Delete all files from your History folder?” Click the Yes button.
7. Click OK to leave Internet Options.
8. Click the Refresh button at the top of the browser. (This button is to the right of the Stop button.)

1. From the Edit menu, choose Preferences.
2. Click the arrow next to Web Browser to expand the menu, then choose Advanced.
3. In the Cache section of the window, click Empty Now.
4. Click OK to leave Preferences.

1. From the Edit drop-down menu at the top of the browser, select Preferences.
2. A thread-hierarchy appears on the left of the Preferences dialog box. Click on the arrow to the left of Advanced.
3. Under the expanded Advanced portion of the hierarchy is Cache. Click the word Cache. This will change the right side of the Preferences dialog box.
4. Click the Clear Memory Cache button on the right of the Preferences dialog box.
5. Click the Clear Disk Cache button on the right of the Preferences dialog box.
6. Click OK to leave Preferences.
7. Click the Reload button at the top of your browser. (This button is to the right of the Forward button.)

1. From the Edit drop-down menu at the top of the browser, select Preferences.
2. A thread-hierarchy appears on the left of the Preferences dialog box. Click to the left of the word Advanced.
3. The first item under the expanded Advanced portion of the hierarchy is Cache. Click the word Cache. This will change the right side of the Preferences dialog box.
4. Click the Clear Memory Cache button on the right of the Preferences dialog box.
5. A dialog box will appear that says, “This will remove all the files currently in your memory cache. Continue?” Click the OK button.
6. Click the Clear Disk Cache button on the right of the Preferences dialog box.
7. A dialog box will appear that says, “This will remove all the files in your disk cache. Continue?” Click the OK button.
8. Click OK until you leave Preferences.
9. Click the Reload button at the top of your browser. (This button is to the right of the Forward button.)

1. From the Edit drop-down menu at the top of the browser, select Preferences.
2. A thread-hierarchy appears on the left of the Preferences dialog box. Click to the left of the word Advanced to expand it.
3. The first item under the expanded Advanced portion is Cache. Click the word Cache. This will change the right of the Preferences dialog box.
4. Click the Clear Disk Cache button on the right of the Preferences dialog box.
5. A dialog box will appear that says, “This will remove all the files in your disk cache. Continue?” Click the OK button.
6. Click OK until you leave Preferences.
7. Click the Reload button at the top of your browser. (This button is to the right of the Forward button.)

America Online 9.0

1. Click Settings on the AOL toolbar. Then select Index on the Settings page and click “Internet [Web] Options” under “I” in the alphabetized list.
2. Click the General tab at the top of the Internet Properties dialog box if it is not already selected.
3. In the Temporary Internet files section, click the Delete Files button. A dialog box will appear that says, “Delete all files in the Temporary Internet files.” Click the OK button.
4. In the History section, click the Clear History button. A dialog box will appear that asks, “Are you sure you want Windows to delete your history of visited Web sites?” Click Yes.
5. Click OK to leave the AOL Internet Properties dialog box.
6. Close the Settings window.
7. Exit and restart America Online.

1. Click Settings on the AOL toolbar. Then select Preferences.
2. Select Toolbar & Sound:.
3. Click Clear History Trail Now. A dialog box will appear asking: “This will delete all of the areas you have visited. Do you want to continue?” Click Yes.
4. Click Save.
5. Select Internet Properties (WWW):.
6. Click the General tab at the top of the Internet Properties dialog box if it is not already selected.
7. In the Temporary Internet files section, click the Delete Files button. A dialog box will appear that says, “Delete all files in the Temporary Internet Files.” Click the OK button.
8. In the History section, click the Clear History button. A dialog box will appear that asks, “Are you sure you want Windows to delete your history of visited Web sites?” Click Yes.
9. Click OK to leave the AOL Internet Properties dialog box.
10. Close the Preferences window.
11. Exit and restart America Online.

1. In the Settings menu, select Preferences. (This may be in a drop-down menu or it may be a button at the top of the browser.)
2. In the Organization column, click Internet Properties (WWW).
3. Under the Temporary Internet Files section, click Delete Files.
4. Click OK.
5. Exit and restart America Online.

1. Under the My AOL menu, select Preferences.
2. Click the Toolbar icon.
3. Click Clear History Now. A dialog box will appear asking: “This will delete all of the areas you have visited. Do you want to continue?” Click Yes.
4. Click OK.
5. Click the WWW icon.
6. Click the General tab at the top of the AOL Internet Properties dialog box if it is not already selected.
7. In the Temporary Internet files section, click the Delete Files button. A dialog box will appear that says, “Delete all files in the Temporary Internet Files.” Click OK.
8. In the History section, click the Clear History button. A dialog box will appear that asks, “Are you sure you want Windows to delete your history of visited Web sites?” Click Yes.
9. Click OK to leave the AOL Internet Properties dialog box.
10. Close the Preferences window.
11. Exit and restart America Online.